RCA - Mitigated V2 – West Europe - 02-07-2018
Starting on 02-07-2018 01:45:43 UTC some users had errors trying to access Skills Workflow V2 on tenants hosted on the West Europe data center This issue is…
RCA - Mitigated - V2 - Brazil South - 26-07-2018
Starting on 26-07-2018 15:15 UTC and until 26-07-2018 15:50 UTC, some users experienced errors trying to access Skills Workflow V2 on the Brazil South region.
RCA - Mitigated - All Regions - 02-05-2019
Between 19:29 UTC and 22:35 UTC on 02 May 2019, users may have experienced errors when using Skills Workflow V1 or V2 on all our regions (West Europe, Brazil…
RCA - Mitigated - E-Mail Notifications - All Regions - 13-05-2019
Between 13 May 2019 and 14 May 2019, some users failed to receive a notification via e-mail across all regions.
RCA - Mitigated - V1 - West Europe - 20-08-2018
Starting at around 20-08-2018 2:03 UTC until 7:40 UTC a small subset or users using Skills Workflow V1 hosted on the West Europe region may have experienced…
RCA - Mitigated - Brazil South - 24-06-2020
Between 24 June 2020 18:45 UTC and 24 June 2020 22:50 UTC, some users experienced errors and slow response times on our Brazil South region.
RCA - Mitigated - East US - 06-07-2020
Starting 6 July 2020 19:22 UTC and 16 July 2020 17:22 UTC, some users intermittently experienced degraded overall system response in our East US region.
RCA - Mitigated - East US - 10-07-2020
Starting 6 July 2020 19:22 UTC and 16 July 2020 17:22 UTC, some users intermittently experienced degraded overall system response in our East US region.
RCA - Mitigated - Webhooks - West Europe - 12-02-2021
Between 28 February 2022 0:00 UTC and 3 March 2022 12:00 UTC, some users experienced intermittent errors while using the search feature.
RCA - Mitigated - ApiV2 - File System - West Europe - 19-02-2021
Starting 19 February 2021 at around 13:37 UTC until 16:05 UTC, some users experienced errors and degraded response time performing some operations on our West…
RCA - Mitigated - SSO - Multiple Regions - 30-06-2021
Starting 30 June 2021 - 14:16 UTC until 1 July 10:00 UTC, some users intermittently experienced errors using Single Sign On authentication (SSO) on our Brazil…
RCA - Mitigated - Webhooks and Automation - West Europe - 23-07-2021
Starting 23 July 2021 - 09:56 UTC until 16:25 UTC, customers have experienced failures on webhook and automation execution on our West Europe region.
RCA - Mitigated - Webhooks, User Errors - West Europe - 24-09-2021
Between 24 September 2021 - 12:29 UTC and 12:55 UTC, a very small subset of customers have experienced failures and extremely high latency on webhook and…
RCA - Mitigated - Search - Intermittent Errors - All Regions - 28-02-2022
Between 28 February 2022 0:00 UTC and 3 March 2022 12:00 UTC, some users experienced intermittent errors while using the search feature.
RCA - Mitigated - Proofing Automations - West Europe - 06-06-2022
Between 23 March 16:28 UTC and 31 March 15:29, users reported some tasks getting stuck at the “Proof ID Generated” stage despite of already having Proofs…
RCA - Mitigated - Webhooks - Not Firing - West Europe - 06-06-2022
On 6 June 2022, between 14:57 UTC and 18:48 UTC, webhooks were not invoked in response to system events.
RCA - Mitigated - Templates - West Europe - 20-07-2022
On 20 July 2022, between 09:30 UTC and 11:30 UTC, several users reported that when creating Jobs, some actions responsible for task creation based in…
RCA - Mitigated - Views - West Europe - 20-07-2022
On 20 July 2022, between 08:50 UTC and 09:30 UTC, several users reported issues when logging on with Single Sign-On or accessing different pages in Skills…
RCA - Mitigated - APIv2 - West Europe - 21-07-2022
On 21 July 2022, between 03:48 UTC and 08:15 UTC, many customers experienced errors or extreme delays accessing the Web Application, APIv2, and other APIs on…
RCA - Mitigated - APIv2 - East US - 28-09-2022
On 28 September 2022, between 20:25 UTC and 22:46 UTC, many customers experienced errors or extreme delays accessing the Web Application, APIv2, and other…
RCA - Mitigated - Automations - West Europe - 12-10-2022
On 12 October 2022, between 08:30 UTC and 09:55 UTC, some customers reported failures on automation execution on our West Europe region.
RCA - Mitigated - APIv2 - West Europe - 02-01-2023
On 02 January 2023, between 11:00 UTC and 12:00 UTC, some customers experienced timeout errors when moving documents to a different status or creating new…
RCA - Mitigated - APIv2 - West Europe - 31-01-2023
On 31 January 2023, between 08:10 UTC and 08:22 UTC, some customers experienced errors or delays accessing the Web Application or API v2 in our West Europe…
RCA - Mitigated - Blocked Documents - West Europe - 05-04-2023
On April 5, 2023, some customers reported erroneous behavior when accessing documents from our application in our West Europe region.
RCA - Mitigated - APIv2 - West Europe - 15-09-2023
On 15 September 2023, between 00:43 UTC and 10:05 UTC, approximately, many customers experienced errors or extreme delays accessing the Web Application,…
RCA - Mitigated - APIv2 - West Europe - 12-12-2023
On 12 December 2023, between 09:10 UTC and 09:50 UTC, approximately, some customers experienced delays and missing executions in some services over the system…
RCA - Mitigated - Document Forms - West Europe - 16-04-2026
On 16 April 2026, after a product installation, some customers experienced issues when opening document creation forms.
RCA - Mitigated - Production Outage East US - 11-05-2026
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