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Types, categories and periodicity

Skills Workflow sends out two different types of notifications:

  • E-mail notifications
  • In-system notifications

Depending on their categories, notifications can have different periodicities:

  • Immediate (every 5 minutes)
  • Daily (once a day)
  • Weekly (once a week)

Regardless of being immediate, daily or weekly notifications, all notifications are received in the system and can be sent via e-mail if the "Receive E-mail Notifications" flag is enabled on the user form.

Immediate Notifications

The immediate notifications are received in the system over a span of time of up to 5 minutes. These are mostly about posts generated on a specific document and are of the following categories:

  • Changes to workflow stages;
  • Changes to document teams;
  • Changes to document dates;
  • Comments added to document feed;
  • Tagging notifications on the document feed;
  • Leave approvals/disapprovals;
  • Timesheet disapprovals;
  • Password resetting;

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In-system notification

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E-mail notification

Daily Notifications

The daily notifications are seen as a daily reminder to users. These are sent every day, at a specific time, according to what is set on the "Assistant Alert Time" field and calculated based on the "Default Time Zone" field in the back-office maintenance section.

These notifications are of the following categories:

  1. Pending timesheet hours and tolerance days left;
  2. Pending timesheet approvals;
  3. Pending leave approvals;
  4. Delinquency and blocking alert due to missing timesheet hours:
  5. To the responsible regarding the resources they are responsible for;
  6. To the resources themselves;
  7. Blocking confirmation due to missing timesheet hours:
  8. To the responsible regarding the resources they are responsible for;
  9. To the resources themselves;

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In-system notification

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E-mail notification

Weekly Notifications

Leaves scheduled for the week after the current one: According to the "Leaves Notification Week Day" configuration in the maintenance module of the back-office, the responsibles will receive one single notification on a specific day of the week informing which resources they are responsible for will be on leave on the following week;

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In-system notification

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E-mail notification

My Notifications

In Skills Workflow it is now possible to select which notifications a user wants to receive based on the role they play. This means that a user can opt to receive notifications as a user perspective or as a responsible.

My Notifications:

  • Push
  • Email
  • Timesheets
  • Leaves
  • Documents
  • Digest Email

Responsible Notifications:

  • Expiring Timesheets
  • Expired Timesheets
  • Timesheets to Approve
  • Leaves to Approve

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Notifications settings